What would we like to see in the year to come?
Release of SymStretch - currently well overdue and without a release date. New WP installations recommend php7 : https://wordpress.org/about/requirements/
If SymStretch isn't happening then your customers need to know so that we can at least seek alternatives.
More comprehensive and transparent cloud server documentation - to include known issues and solutions eg the swelling Clam AV Log problem.
The ability to move archive storage discs from one vm to another – of particular use when upgrading from Sym Jessie to Sym Stretch for example.
The ability to allocate dns authority via the Bytemark control panel - it's a bore waiting for support to reallocate dns authority particularly over a w/e. Dns support during a normal working week can also be a lottery!
Better understanding of monthly invoices - I haven't a clue whether I'm being ripped off or not?!
Faultless generation of cloud servers – I’ve had issues on a few occasions. Gparted - I recently used Gparted to increase root disc size but found it impossible to increase storage disc size with Gparted.
Continuous support email dialogue rather than disjointed support responses that don't contain the whole thread - I've mentioned this one before to no avail.
IP re-routing - Not covered within the docs so an example of its utility would be useful.