After a few months of work and the last few weeks of dotting our i's and crossing our t's, im very happy to announce to you our shiny new status site!
You should be able to see the new site at the same status.bytemark.org address, provided the right DNS caches have been updated. (Apologies if you cannot, this is out of our control but should be sorted soon.)
The main problems we believe affected the status page was the overall speed and the overal quality of the information being provided as there was so much information presented to you that you didn't know where to start. We saw this as an opportunity to revamp the site and throw in some much saught after features!
Is My Site Broken?
Due to its lack of use and it not being all that helpful, we designed the new page around not having this feature. We hope more clarity in the information we provide to you will allow you to quickly understand whether or not your server may be affected.
The main focus of this re-desigin has been ease of use for the customers. To help with familiarity we relied heavily on using common themes and styles you may be used to seeing on our Website and Blog. Whilst this project was ongoing, we had a redesign of our navigation bar too!
New status types and colour co-ordination
We only had three status types before: Confirmed, Unconfirmed and Resolved. We have replaced these with more meaningful status types that will hopefully benefit you. Each status type has a corresponding colour, working in a traffic light-style system.
- Investigating - Red
- Monitoring - Yellow
- Scheduled - Grey
- In-Progress - Yellow
- Resolved - Green
With the launch of this website, all status and updates will be posted to a new dedicated @bytemarkstatus twitter account, with important status updates being retweeted to our main bytemark twitter. If you follow this feed, you can get notifications on every tweet that is pushed out.
'Expected resolution time has been updated:'
Once an issue is created or its expected resolution time is changed, this will be shown. This change allows us to show more of a history of how an issue has progressed.
We appreciate most of the previous features were used and are still very helpful, so as before:
- Our Bytemark website and Panel Dashboard display the current issue count from the Status site.
- Each issue post features an expected resolution time and all other features that go along with reporting an incident.
- A history of outages are neatly tagged under “resolved”.
- An RSS feed for all issues.
- Hosted off-network — in the case of serious outages, we’ll still be able to report what’s going on.
We seek to always improve where we can, so more features will undoubtedly be added in the future. If you have suggestions for features or notice any bugs, please send a message to firstname.lastname@example.org, tweet us @Bytemark, or simply leave a comment below!