Having sent in a handful of tickets recently I’ve been wondering something.
If the task has been completed successfully and I’m happy to close the ticket do you prefer:
a) have a final email from me confirming that everything is good and asking to close the ticket,
b) have your email be the last word and then close the ticket automatically?
I spent some puzzled moments trying to figure this one out.
I guess it doesn’t make much difference either way really, but still, I’m curious.